Provision of an Integrated Revenue Administration System - Eswatini Revenue Service (Ers) Headquarters, Ezulwini

• Country: Swaziland
• Summary: Provision of an Integrated Revenue Administration System - Eswatini Revenue Service (Ers) Headquarters, Ezulwini
• SZT Ref No: 60028978
• Deadline: 31 Dec 2021
• Financier: Self Financed
• Purchaser Ownership: Government
• Tender Value: Refer Document
• Notice Type: Tender
• Document Ref. No.: ERS 2021/12
• Purchaser's Detail:
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• Description:
• Tenders are invited for Provision of an Integrated Revenue Administration System - Eswatini Revenue Service (Ers) Headquarters, Ezulwini Laptops/ Laptop Bags Hod & Cio Approvals Default: Y ≥ Grade 7 Otherwise a Mim is Required. Procurement 6 Weeks Cell Phones Hod & Cio Approvals Default: Y ≥ Grade 6 Otherwise a Mim is Required. In Line with Cell Phone Policy. Mtn 8 Weeks Printers Hod & Cio Approvals Mim and Confirmed Need after Evaluation. Procurement 6 Weeks Cabling Helpdesk Approval Confirmed Need after Evaluation. Procurement 7 Days Projectors Hod & Cio Approvals Mim &Confirmed Need after Evaluation, Otherwise Pool Service Offered. Procurement 6 Weeks Telephone Handsets Helpdesk Approval Confirmed Need after Evaluation. Procurement, Sptc 6 Weeks Peripherals: Mouse, Keyboard, Extension, Screen, Cable Locks, Etc. Helpdesk Approval Confirmed Need after Evaluation. Procurement 6 Weeks Data Modems Hod & Cio Approvals Mim &Confirmed Need after Evaluation. Procurement 6 Weeks Dn Enterprises Toner Helpdesk None Dn Support 24 Hrs. Cell Repairs Hod & Cio Approvals Delivery Notes, Nature of Fault. Ers not Liable to Pay for Physical Damage. Procurement, Mtn 8 Weeks Exemptions Type Reason Comments Printer cartridges/toner/ribbons Catered as per Divisional Budget Except for Ricoh toner. Extension Plugs Catered as per Divisional Budget Network equipment: router, switch, server, etc. Ordered by ICT personnel as per demand Projectors Pool services offered, exception is on evaluation of need. Communication Requests Type Service PreRequisites Dependencies Resolution Time Telephone Line  Connection  Disconnection  Relocation Evaluation of need SPTC 8 Weeks PABX  Connection  Disconnection  Relocation  Add/Remove Extensions  Upgrade Evaluation of need SPTC 8 Weeks Line Services  Call Barings: cell phone, international, local, etc.  Secret code phone lock  Hunting and Other Evaluation of need SPTC 8 Weeks Training  Provide user training Evaluation of need, HOD approvals External Suppliers, Training Material 6 Weeks Operational partnering and advisory services  This service provides advice and consulting services in relation to operational technology services. HOD/CIO approval Business Units To be agreed IT Security Incident Handling  This service provides advice and expertise to investigate and handle IT security-related events. HOD/CIO approval Internal Audit, Business units 6 Weeks Project Delivery  This service provides consulting, analysis and project resources to business areas of the ERS HOD/CIO Business units, Project/Programmes Office To be determined. Domain Services Domain Account Default: All ERS Staff User Access Form Immediate 12 hours Internet As per User Access Request form. User Access Form. *Email from resp. DR if not initially required. *Memo from resp. DR for revocation after discontinuance. Immediate 12 hours Intranet Default: All ERS Staff None. Immediate 12 hours VPN HOD & CIO Approvals VPN Access Form, CIO approval Immediate 12 hours Exchange Services Email Default: All ERS Staff User account Immediate 12 hours Emailing Group HOD Approval Email Immediate 12 hours OWA Default: All ERS Staff Email Immediate 12 hours System Access ASYCUDA++ HOD & ASYCUDA ASYCUDA Access Form Immediate 2 days Entire HOD & GCS Entire Access Form Immediate 2 days IFMS HOD & IFMS Admin Workflow Access Form Immediate 2 days IHRMS - - Immediate - RMS HOD & RMS Admin RMS Access Form Immediate 2 days Shared Resources Divisional Folders/Files HOD Memo/Email Immediate 2 days Role Based Folders/Files HOD Memo/Email Immediate 2 days Printing Helpdesk RF ID Immediate 1 Day
• Documents:

 Tender Notice